Return Policy

Chefhandy offer returns, exchanges, and warranty replacements:

RETURNS

We provide the best infant product in the world, but if you're not fully satisfied, they come back with a 100 day, no-questions-asked money-back guarantee. To be eligible for a full refund, you must:

Have purchased our baby products in the last 100 days directly from the Chefhandy official website. Have the original order number or email that was used during your purchase.

Full refunds can only be provided within 100 days of purchase directly from Chefhandy official website. Baby products purchased through resellers, retail partners, or other websites are not eligible for a return and full refund. Please consult their return policies for more information. We cannot provide a full refund for any damages done to the device, not covered under our warranty.

EXCHANGES

We provide the best infant products in the world in a few different options. Retail exchanges are eligible within 100 days of the original date of purchase. To be eligible for an exchange, you must:

Have purchased our baby products in the last 100 days directly from the Chefhandy official website. Have the original order number or email that was used during your purchase.

Retail exchanges can only be provided within 100 days of purchase directly from Chefhandy official website. Vacuum sealers purchased through resellers, retail partners, or other websites are not eligible for a retail exchange. Please consult their exchange policies for more information. We cannot provide a retail exchange for any damages done to the device, not covered under our warranty.

WARRANTY REPLACEMENTS

We provide the best baby products in the world and they all come with a two (2) year warranty. Warranty replacements are eligible within two years of the original date of purchase. To be eligible for a warranty replacement, you must:

Have purchased the product within the last two years.
Have the original order number or email or proof of purchase that was used during your purchase. If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt
Fill out the form here to request a warranty replacement.

Warranty replacements can only be provided within 2 years of the original purchase date. We cannot provide a warranty replacement for any damages done to the device, not covered under our warranty. If you buy Chefhandy products from other channels, you only have 1-year warranty. Please check here and activate the 2-year warranty, fill out the form here.

https://chefhandy.com/pages/register

SHIPPING CHARGES

Shipping charges incurred in connection with the return, exchange, or warranty replacement are paid for by Chefhandy via prepaid waybill issued by the Support team.

DAMAGED AND DEFECTIVE ITEMS

If you received a damaged or defective product, notify us immediately for assistance. Please note that if we do not have an exact replacement for your unit, we will replace it with a similar unit of equal or greater value.